Frequently Asked Questions

"ME" is an innovative hair coloring solution specifically designed for men. It combines AI technology, personalized color matching, and gradual shampoo coloring for a discreet transformation. Our system analyzes your unique features to recommend the perfect shade, delivering professional results from the comfort of your home.

Our AI-powered app analyzes your hair color and recommends suitable shades. The shampoo applies gradually over time for natural-looking results, with app guidance throughout the process. Simply follow the personalized recommendations and watch your hair transform naturally.

"ME" is designed for various hair types. However, it has limitations with African American hair due to unique texture and porosity characteristics. We recommend professional consultation for those with highly textured hair to ensure the best results.

Yes! Our formula is gentle and safe, free from harsh chemicals, and made with natural ingredients. We prioritize user well-being in every product. However, a skin allergy test is essential before use to ensure you don't have any sensitivities to the ingredients.

Yes! Our AI app allows you to preview different shades and make adjustments before applying the shampoo coloring. You have full control over your desired look before committing to a color.

No, "ME" uses a demi-permanent formula instead of permanent color. This means it gradually fades without noticeable regrowth lines and is less damaging than permanent dyes that contain ammonia. It's a gentler option for your hair.

Apply daily until your desired color is achieved, which typically takes approximately 21 days. After reaching your desired results, upload a photo for subscription color matching and maintenance.

Our Demi Color formula is gentler than permanent dyes. However, improper use may cause damage. Always follow the instructions carefully and use color-safe products to maintain your hair's health and vibrancy.

Yes! Our AI analysis accounts for gray hair and recommends appropriate shades for a seamless color transition. "ME" is specifically designed to help cover gray hair naturally and effectively.

Yes, "ME" is specifically tailored to men's unique hair coloring challenges and preferences. Our formulas and application methods are designed with men in mind.

Conventional shampoos contain harsh sulfates that strip color. Our "ME" shampoo uses natural oils and protective ingredients to preserve color vibrancy and maintain hair health between colorings.

Color-treated hair needs intensive care. Our "ME" conditioner contains nourishing oils including Jojoba, Coconut, Almond, and Macadamia Nut, creating protective barriers against fading and keeping your hair healthy and vibrant.

Simply mix the color using our patent-pending applicator and brush for even distribution. The process is straightforward and effortless - no professional skills required. Just follow the included instructions for best results.

Development time ranges from 5 to 8 minutes, providing gradual and controlled coloring for a natural-looking transformation. It's quick and easy to fit into your daily routine.

A skin allergy test is a crucial safety step involving applying a small amount of product to your skin and monitoring for reactions. Perform this test 48 hours before coloring to identify any sensitivities and prevent adverse reactions. Yes, it's highly recommended!

Stop use immediately and rinse thoroughly with water. Consult a doctor if symptoms persist. For severe reactions (difficulty breathing, chest tightness, hives, or swelling), seek immediate medical assistance.

Yes! You have full control over your membership through your account settings. Adjust delivery frequency, skip shipments, or cancel anytime with complete flexibility.

Email notifications provide estimated arrival dates for all shipments. You can also track your shipments through your account dashboard at any time.

We recommend every 3 weeks, or as needed based on your hair growth. Color typically lasts approximately 3 weeks. You can customize your delivery frequency based on your personal preferences.

We offer hassle-free returns within 14 days of receiving your order. Simply contact our support team to initiate a return. Certain conditions may apply.

Standard shipping takes up to 4 days depending on your location within the United States.

Currently, we only ship within the United States. International expansion is planned for the future - stay tuned!

We offer a flat rate of $4.99 for all US orders. This helps us maintain the quality of our products while keeping prices affordable.